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Customer Service Training

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact. This two-day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction. This two-day program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.

Key take-aways from the program is:

  • Discover the attitude, skills and knowledge needed to be a successful customer service representative.
  • Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
  • Realign their thinking about customer complaints and understand theopportunities in each challenging customer situation.
  • Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
  • Understand the concept of plus one's and the value of exceeding customer expectations in each customer interaction.